Refunds
Last updated 17 October 2026
How refunds work
Elf Unhinged is sold through Apple's App Store, so Apple takes the payment and Apple issues refunds. We cannot refund an App Store purchase ourselves, but we will help you get one if you are entitled to it.
How to ask for a refund
- Go to reportaproblem.apple.com and sign in with your Apple Account.
- Choose "Request a refund", pick the reason, and select Elf Unhinged or Elf Unhinged Calendar.
- Apple will tell you the outcome, usually within 48 hours.
If Apple refunds the Unlock, the paid features lock again on that Apple Account. If Apple refunds the Calendar, its doors lock again within two days. The Oh Sh*t button and your first three ideas stay free.
Try before you buy
The Oh Sh*t button and your first three ideas are free, so you can see how the app works before paying.
Your rights under Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
- to cancel your service contract with us; and
- to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.
We do not offer refunds simply because you changed your mind, but nothing on this page limits the rights described above or any rights you have under the law where you live.
If something is wrong with the app
Tell us at info@wildheartspublishing.com.au and we will try to fix it. If the app is faulty or does not do what we said it would, and we cannot fix it within a reasonable time, we will support your refund request with Apple.
Contact
Wild Hearts Publishing Pty Ltd, ABN 34 695 911 025. Email info@wildheartspublishing.com.au.